Our Story

About SM Unified Solutions

At SM Unified Solutions, our journey is built on a foundation of deep technical expertise, decades of real‑world experience, and a shared commitment to delivering smarter, more secure business solutions.

Our Story

Our roots stretch back more than 30 years, beginning when co‑founder Steve completed an apprenticeship with Marconi Communications Ltd. Over the next decade, he gained extensive hands‑on experience in telecommunications and emerging technologies. In 1994, Steve joined Philips BCS, where he played a key role in implementing the national code change on Sopho IS3000 PBXs across the UK. His work supported major organisations including the NHS, RBS, Cambridge, Nottingham, and Greenwich Universities, along with more than 200 blue‑chip companies.

In 2001, Steve launched his own company, becoming a trusted alternative provider for the IS3000 range. His client base grew to include BHP Billiton, NHS Princess Alexandra Trust, Kent Fire and Rescue, and Wolverhampton Wanderers. He also contributed to high‑profile engineering projects such as the construction of Sizewell B and the prototype development of the BAe 146‑300 at British Aerospace. This wealth of experience forms a core part of the expertise behind SM Unified Solutions today.

Building on that legacy, Steve partnered with Ryan, whose background brings a modern, technology‑driven edge to the business. After completing an IT apprenticeship in 2016 and working within the education sector, Ryan developed a strong foundation in IT and networking — and discovered a passion for technology that shaped his career. He later expanded into software development, creating SM Unified Solutions’ in‑house dashboard and ticketing system. Since founding the company, Ryan has completed extensive training and certifications with Grandstream, 2N, Yealink, Paxton, Mitel, 3CX, Verkada, and more.

Together, Steve and Ryan combine decades of telecoms expertise with modern IT, networking, and software innovation — forming a partnership that drives SM Unified Solutions forward.

What We Offer

We proudly deliver a wide range of integrated solutions designed to support and protect today’s organisations:

Hosted and onsite telecommunications
CCTV and video surveillance
Door access control
Nurse call systems
Headset communications
Business ISP broadband
SIM plans
Restaurant paging solutions
IT and network infrastructure
Full‑service support and maintenance

With over three decades of combined experience, our team brings deep technical insight and hands‑on knowledge to every project. Whether enhancing efficiency, improving security, or future‑proofing your business, our systems are tailored to your needs and integrate seamlessly with your existing infrastructure.

We’ve supported clients across a wide range of industries, including the NHS, care homes, fire and rescue services, local councils, supermarkets, Premier League football clubs, commercial enterprises, and blue‑chip companies.

We also hold certifications from leading industry bodies, with advanced training in GDPR compliance and cybersecurity — giving you confidence that our solutions meet the highest standards.

Why Choose SM Unified Solutions?

Proven Legacy – 30+ years of experience in telecoms, IT, and security
Specialist Expertise – One of only three UK‑certified Philips/NEC Sopho engineers
End‑to‑End Services – From communications to access control and beyond
Tailored Solutions – No one‑size‑fits‑all; everything is designed around your needs
Certified & Secure – Fully accredited with GDPR and cybersecurity compliance
Customer‑First Focus – Clear communication, responsive support, real results
UK‑Based Dependability – Fast, reliable, and locally delivered services

At SM Unified Solutions, we don’t just install systems — we build partnerships. Our local presence, rapid support, and customer‑first approach make us the trusted choice for businesses across the UK.