Latest News and Updates
Last Updated 3rd September 2024
3rd September
2024
Halloween Update
🎃 Spooky season is upon us! Keep an eye on our socials for some hair-raising Halloween surprises coming your way soon. You won't want to miss the tricks, treats, and maybe a few thrills we've got in store. Stay tuned! 👻 #Halloween2024 #SpookySurprises
26th August
2024
MASSIVE UPDATE!
Established in 2002, SM Communications has rebranded as SM Unified Solutions Limited to better reflect its expanded focus on delivering comprehensive, integrated technology services. Building on over 30 years of expertise, the company continues to bring leading technology to businesses, offering tailored solutions in CCTV, door entry, on-site and hosted telephony solutions, nurse call systems, and much more. This rebranding marks the company's evolution from a traditional telecommunications provider to a holistic technology partner, committed to driving innovation and seamless connectivity across industries.
22nd July
2024
BT Fined by Ofcom
BT has been fined £17.5 million by Ofcom following a significant network outage that affected the 999 emergency call service last summer. The regulator criticized BT for being ill-prepared to handle the failure of its emergency call handling service, describing the situation as "catastrophic." This fine highlights the critical importance of reliability in emergency communication infrastructure and the severe repercussions when such systems fail.
19th July
2024
Global IT Outage
Have you experienced disruptions in your telephony services due to today's IT outage? If so, consider switching to SM Unified Solutions for a more stable and reliable solution.
We offer on-site Unified Solutions designed to maintain business continuity even during IT disruptions. Our systems are robust and tailored to meet the specific needs of your business, ensuring seamless communication at all times.
Contact us today to learn how we can help you avoid future outages and keep your business running smoothly.
7th July
2024
On Site Power Outage
On Sunday, we received a notification on our management software about a power failure at one of our care home clients. We immediately jumped into action and started running our diagnostic protocol to identify the issue. Approximately five minutes later, the client called to inform us of the problems they were facing. Recognizing the nature of the issue, we prepared for a potential site visit as a precautionary measure. Within 30 minutes of the initial notification, the system was back up and running smoothly.
10th May
2024
The End Of NEC Onsite Solutions
NEC's have decided to exit on-premise UC operations outside of Japan in the coming years. This decision applies to all on-premise UC products, while our NEC Univerge Blue offerings remain unaffected.
We're committed to fulfilling our existing contractual obligations with you. However, please be aware of the following changes effective immediately:
- We will not accept any new Purchase Orders after December 31, 2024, nor will we engage in new commitments, renewals, or extensions beyond that date.
- Purchase Orders with a delivery date after March 31, 2025, will not be accepted.
- Hardware and software support services will cease after March 31, 2026, except for existing contractual obligations.
Our target completion date for the last shipment of products related to accepted Purchase Orders received between April 15, 2024, and December 31, 2024, is March 31, 2025.
3rd Febuary
2024
Our Very Own Tailored Training Programs
SM Communications comprehensive training program! Our tailored sessions are crafted to equip participants with the essential skills to effectively utilize our phones and installed products. Through hands-on demonstrations and interactive learning modules, participants will learn the ins and outs of our systems, including setup, troubleshooting, and advanced features. Our training emphasizes practical application, ensuring participants gain confidence in using our products efficiently.
22nd January
2024
New Company Clothing
We want to express our sincere gratitude for the exquisite personallied t-shirts you created for us. Your craftsmanship is truly exceptional, and we are thrilled with the personalized touch you've added to our attire.
The attention to detail and the artistry involved in your work have not gone unnoticed. It's evident that you put a great deal of care and skill into every project, making our work clothing truly unique and reflective of our brand.
Thank you for your dedication to quality and for contributing to the professional image of SM Communications. We look forward to proudly wearing our clothing, knowing it carries a touch of your talent.
At SM Communications, we are thrilled to support brilliant local businesses. Their dedication to excellence aligns with our values, and we believe in fostering a strong community that thrives on collaboration and mutual success. Together, we contribute to the growth and prosperity of our local business ecosystem.
10th October
2023
Emergency call out
We had an emergency call out in October, A power outage in the area causing damage to the phone system CPU. As soon as we got notification of this, we had an engineer sent to site 195 miles away, who got the Philips Sopho IS3000 back online as soon as possible, showcasing the importance of having skilled and responsive personnel in place for such situations.
Having a quick response to such emergencies is crucial to minimizing downtime and ensuring that business operations can resume as soon as possible.
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Registered Office: 10 Spire Chase, Sudbury, Suffolk, CO10 1PZ. Registered in England & Wales with Company No: 15910310
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