Services We Offer
We pride ourselves on offering a comprehensive suite of services designed to meet diverse telecommunications and security needs. Our expertise spans across both On-Site and Hosted Telecommunication solutions, ensuring that we can provide the right system for your specific requirements. We also specialize in CCTV installations and advanced Door Entry Systems, enhancing the security of your premises. Our team excels in Network Design, creating robust infrastructures to support your business operations seamlessly.
In addition to these services, we provide Nurse Call Systems, ensuring reliable communication in healthcare environments. We also offer Professional Voice Overs, Maintenance services, and Integrated Wall Boards for effective communication within your organization. Our NEC Business Connect solutions and in-house developed tailored training programs ensure that your team is equipped with the knowledge and tools needed for success. At SM Unified Solutions, we are committed to delivering solutions that are not only effective but also customized to meet your unique needs. Please see below to read a bit more about each service we provide.
Telecommunications
We offer a comprehensive telephony solutions tailored to your business needs. We provide On-Site Telephony Solutions, where a physical PBX system is installed and managed at your location, giving you full control, customization, and enhanced security over your communications infrastructure. Our Hosted Telephony Solutions deliver a cloud-based system with minimal on-site hardware, reducing maintenance costs while ensuring seamless connectivity from anywhere with internet access.
CCTV Systems
Our CCTV stands out for its advanced features and reliability. With strategic placement in discrete locations using traditional or structured cabling, our systems cover both domestic and commercial installations of all sizes. The latest HD-CVI solutions offer true HD (1080p) resolution for captured images. Elevate your surveillance with our cutting-edge technology, providing a seamless and effective solution for enhanced security.
Door Entry Systems
Our Access Control enhances security by providing flexible control over building access. Our systems ensure the security of your buildings, staff, and assets. Tailored solutions can be designed and implemented by our security team to meet your specific needs, utilizing zones for customized access permissions and time-based rules.
Traditional lock-and-key systems can leave doors unlocked, creating opportunities for theft. Electronic access control offers an efficient and convenient solution, eliminating the need to change locks. Access tokens, issued for controlled doors, can be easily barred from the system if lost, stolen, or not returned by departing individuals.
Once installed, our access control systems automatically lock controlled doors upon closure. Unauthorized access is prevented without a valid PIN or access token. Additionally, doors can be programmed to unlock during specific time frames if needed. Enhance your building security with our reliable access control solutions.
Network Infrastructure
Our network design stands as the pinnacle of efficiency and effectiveness. By leveraging the latest innovations and best practices, we deliver a solution tailored to your specific needs. Our design optimizes performance, scalability, and security, ensuring seamless connectivity and robust data management. With a focus on reliability and adaptability, our network design is crafted to meet the demands of today's dynamic business landscape, making it the best choice for sustainable and high-performing networking solutions.
Nurse Call Solutions
Proven Reliability: Our Nurse Call system is built on a foundation of reliability, ensuring consistent and dependable communication to meet the critical needs of healthcare environments.
Tailored Solutions: We understand that each healthcare facility is unique. Our Nurse Call system offers customizable features, allowing you to tailor the solution to your specific requirements for enhanced efficiency.
User-Friendly Design: With intuitive interfaces for both patients and healthcare staff, our system is designed for ease of use, promoting seamless communication and reducing response times.
Swift Response: The system is engineered to facilitate swift responses to patient calls, contributing to an environment of enhanced care and satisfaction.
Comprehensive Support: Our experienced support team is dedicated to providing expert assistance. Benefit from our in-depth knowledge and reliable support to optimize the functionality of the Nurse Call system.
Long-Term Commitment: Even as technology evolves, our commitment remains steadfast. We have a proven track record of adapting and supporting Nurse Call systems, ensuring longevity and continued performance.
Professional Voice Overs
Elevate your brand image with our expert voice over services. We specialize in creating polished and professional audio content for:
On-Hold Messages: Keep your callers engaged and informed with professionally crafted on-hold messages that reflect the essence of your brand.
Greetings: Make a positive first impression with customized greetings that resonate with your audience and set the tone for a positive interaction.
Voicemail: Ensure that every missed call leaves a lasting impression. Our voice overs for voicemail are designed to convey professionalism and a customer-centric approach.
Trust us to deliver clear, articulate, and compelling voice overs that enhance your business communications. Contact us today to discuss your specific requirements.
Maintenance
Ensure the uninterrupted functionality of your communication systems with our professional phone maintenance services. Our offerings include:
Regular Inspections: Scheduled check-ups to identify and address potential issues before they impact your phone system's performance.
Software Updates: Keeping your phone system up-to-date with the latest software releases to enhance functionality and security.
Hardware Troubleshooting: Expert diagnosis and resolution of hardware-related issues to maintain optimal performance.
Emergency Support: Swift response to unexpected outages or disruptions, ensuring minimal downtime for your business.
Performance Optimization: Fine-tuning your phone system for optimal efficiency, call quality, and overall reliability.
Partner with us for reliable and proactive phone maintenance, allowing you to focus on seamless communication without the worry of system interruptions. Contact us to discuss your maintenance needs.
Integrated Wall Boards
Our advanced wall board solution seamlessly integrates with your phone system, offering a centralized platform for enhanced communication and information display. Key features include:
Real-Time Call Information: Monitor live call data, including call volume, wait times, and agent availability in real-time for improved decision-making.
Customizable Dashboards: Tailor dashboards to display relevant metrics and key performance indicators (KPIs) for your specific business needs.
Phone System Integration: Direct integration with your phone system for streamlined communication, providing a unified view of both inbound and outbound calls.
Agent Performance Metrics: Evaluate and optimize agent performance with metrics such as call duration, response times, and call outcomes.
Enhanced Visibility: Display critical information at a glance, facilitating quick responses and informed decision-making for your team.
Experience the power of integrated communication with our wall board solution. Contact us to discuss how our system can elevate the efficiency of your phone communications.
Tailored Phone Interface and GUI Solutions
Transform your phone experience with our personalized phone interface and graphical user interface (GUI) solutions. Key features include:
Custom Branding: Infuse your brand identity into the phone interface, creating a cohesive and professional look that aligns with your brand.
User-Friendly Design: Our GUI solutions prioritize user experience, offering an intuitive and easy-to-navigate interface for seamless interaction.
Personalized Features: Tailor features and functionalities to match your specific communication needs, ensuring the interface aligns with your unique requirements.
Branded Visuals: Incorporate personalized visuals, graphics, and themes into the GUI, enhancing the overall aesthetic appeal of your phone system.
Effortless Navigation: Streamline user navigation with a personalized interface that prioritizes the most frequently used features, optimizing efficiency.
Elevate your communication experience with a personalized phone interface and GUI designed to reflect your brand and enhance usability. Contact us to discuss how we can customize a solution for your business.
In-House-Built Ticketing System Application
We proudly operate our in-house-built ticketing system program. This tailored solution is crafted to meet our specific business needs, offering the following advantages:
Customization: Our ticketing system is designed to align precisely with our workflow, allowing for tailored features and functionalities.
Scalability: As our business evolves, so does our ticketing system. It is scalable to accommodate growth and changing requirements seamlessly.
Integration: Seamlessly integrate the ticketing system with other in-house applications, enhancing overall operational efficiency.
Efficient Issue Tracking: Track and manage issues effectively with our robust ticketing system, ensuring timely resolutions and improved customer satisfaction.
Cost-Effective: By having an in-house-built solution, we can manage costs effectively and adapt the system to evolving needs without relying on third-party vendors.
Experience the benefits of our bespoke ticketing system program, specifically tailored to enhance our internal processes. Contact us for more information on how our solution can be customized for your unique requirements.
In-House Developed Tailored Training Program
At SM Unified Solutions, we offer a comprehensive in-house tailored training program designed to meet the diverse needs of multiple end-user levels. Whether you're a beginner or an advanced user, our training program is customized to ensure you gain the necessary skills and knowledge to effectively use our systems and solutions. Our expert trainers provide hands-on instruction and practical insights, empowering you to maximize the benefits of our technology. Through personalized training sessions, we ensure that every user feels confident and proficient, enhancing overall productivity and satisfaction.
NEC Business Connect
We have advanced knowledge and experience with the NEC Business Connect. NEC Business Connect is a unified communications and collaboration solution offered by NEC Corporation. This platform is designed to enhance communication and collaboration within organizations by integrating various communication channels into a single, cohesive system. Some key features of NEC Business Connect may include traditional voice communication, video conferencing, messaging, and collaboration tools. The platform is likely to emphasize mobility, scalability, and security, allowing users to stay connected from different devices, adapt to changing business needs, and ensure the protection of sensitive information.
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Registered Office: 10 Spire Chase, Sudbury, Suffolk, CO10 1PZ. Registered in England & Wales with Company No: 15910310
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